Support Policy

Thank you for taking the time to read through our official support overview. ThemeXpert strives to deliver the best, unmatched support service on the web.

What supported

  • Guidance for installation issues.
  • Assistance with available features and configurations.
  • Providing patches for valid bugs whenever possible.
  • Assistance for small style changes.

What not supported

  • Code/Scripting training: We do not commit to educating users with PHP/SQL/Javascript/CSS/XHTML skills or elaborating on functions within or outside of the product.
  • Modified themes codes: We may not able to debug codes that are unfamiliar to us.
  • New features and theme customizations: Feature request /extensive theme modification to suit your unique requirement has to be dealt with through Third-Party developers.
  • Server, system, and Joomla setup: We are not responsible for providing and setting up your community server, configuring the system with required libraries and applications, or setting up Joomla CMS on your system.
  • Issues related to 3rd party extensions: We will not provide support for any 3rd party extnstions. Issues related to 3prd extensions should be asked on there support system.
  • FREE Templates/Extensions: There is no guaranteed support for free Templates/Extensions. However we'll try our best after serving our paid clients.

Subscription and Support Details

  • We'll only provide support only to your registered domains.
  • Support is provided exclusively in English.
  • Support is delivered exclusively through our Support Forum. We do not provide real-time support via instant messaging systems such as Skype and Live Chat. Official support is provided from Monday to Friday, from 10:00AM to 06:00PM GMT +6 (Dhaka, Bangladesh).
  • We guarantee a reply within a maximum of 24h for technical issues.
  • Sales & Billing issues will be handled within one 12h.