Tidio
Customer service live chat and AI support agent
A live chat and conversational support platform for e-commerce, featuring Lyro AI to resolve routine customer queries and assist store sales.
Tidio is built specifically for e-commerce store owners and growing online brands who need to deliver fast, round-the-clock customer support without hiring large support teams. By integrating directly with Shopify, WooCommerce, and BigCommerce, Tidio allows reps to see customer purchase histories and active shopping cart items in real time.
Its Lyro AI agent reads existing store FAQs and policy pages to answer repetitive questions regarding shipping times, return policies, and product specifications conversationally. Because Lyro references only verified store data, it avoids hallucinating incorrect refund promises or inventory numbers.
For store owners looking to reduce support ticket volume while increasing checkout conversion rates through proactive messaging, Tidio provides an affordable, highly practical customer engagement suite.
Features
Lyro AI Support Agent
Autonomous conversational AI resolving up to 70% of common customer questions instantly.
Omnichannel Shared Inbox
Unifies website live chat, email tickets, Instagram DMs, and Facebook Messenger.
Live Visitor Feed & Cart View
See what visitors have in their shopping cart in real time and initiate targeted chats.
35+ E-Commerce Chatbot Flows
Pre-built templates for abandoned cart recovery, order tracking, and lead qualification.
Use cases
- Providing 24/7 instant automated customer support on Shopify and WooCommerce stores
- Recovering abandoned shopping carts by triggering personalized promotional discounts
- Allowing customers to track shipping and order status conversationally in real time
- Qualifying incoming leads and routing complex inquiries to human sales reps
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