ThemeForest Support
Bought one of our themes on ThemeForest? Support for those purchases runs through the same team as everything else — you just need to tell us which licence you are on, because Envato keeps its own record of it.
What to include
A ticket with these three things in it gets answered on the first reply rather than after a round of questions.
- 1
Your name and Envato email
Use the email address on the Envato account the purchase was made with — it is how we match a request to a licence.
- 2
The product and purchase code
Your purchase code is on the Envato downloads page, in the licence certificate that comes with the item.
- 3
What is going wrong
Enough detail to reproduce it. What you did, what you expected, and what happened instead.
Helps us more than you would think
- A screenshot or a log file, if you have one.
- The URL of the affected page, so we can look at the same thing you are.
- Admin access, for a server conflict, a script conflict or anything needing a debug session. We will ask before we use it.
Where your purchase code lives
Sign in to Envato, open Downloads, find the item, and choose the licence certificate — the code is printed on it. It is a long string with dashes in it, and it is what proves the purchase is yours.
One code covers one licence. If you have bought the same theme more than once, send the code for the site you are asking about.
Buying direct instead
A licence bought here covers updates and support from your ThemeXpert account, with no purchase code to dig out, and it includes the Quix page builder rather than the theme alone.