Our main goal of 2014 is to improve our product quality and support experience. We are striving here to provide possibly the best support but we know, we are lagging behind sometime. To improve our support quality, we’ve taken some decision which will benefit you. Before talking about upcoming changes lets see the current support workflow:
As you can see we are using too many channels to provide support and its very difficult for us to focus all this channels with limited resources. So we decided to shut down all the different channels and focus only forum.