Got it — we're on it

Your ticket is with the team, and a confirmation is on its way to the address you gave us.

You will hear back within 24 hours on a technical issue and 12 hours on anything about billing, Monday to Friday, 10:00–18:00 GMT+6. Replies come from a person on the team that ships the product, so the first response tends to be the fix.

Nothing in your inbox after that? Check spam, then write to support@themexpert.com directly — the ticket is already with us either way.