Every business runs with their own philosophy, and we at ThemeXpert have our own. We always prioritize customer first. Our foremost endeavor is to serve them with out of the box opportunities what you deserve . But frankly speaking as a startup company, we are still number of the steps afar to be the best in the industry. In our each monthly progress meeting, we try to focus on launching a service that we can provide you as early as possible.
I think you can notice from the couple of the month, We are constantly providing you chat service about 24/7. Live Chat support was really a wonderful decision was taken from April, 2014. From the chat service we can directly communicate with all of you and easily be informed what you want. The important thing is noticed by our support executive is that - Many of you process template subscription in various template firm including in ThemeXpert. You might be spending a lot of time moving back and forth across multiple websites to find a suitable template fits you need. To save your time and money we are tweaking our business model and expanding your opportunity in single platform.
We are going to allow other template authors and template clubs from the industry to sell their templates on ThemeXpert. In this circumstances we have sent invitation to selected template authors and clubs. We are happy that they found our decision prudent and shown interested to collaborate with ThemeXpert. So, guys please welcome one of our collaborator Asif Islam from IthemesLab, we accepted his business and corporate template Nafario to include in ThemeXpert template gallery.
What will be pricing model of partner authors’ templates ?
All you know we have implemented new pricing model and included single template purchasing facility on your request. you can purchase any of our partner authors’ template as well as ThemeXpert template individually.
Who will provide technical support and how long ?
The major tweak in ThemeXpert business model has only been implemented to save your times. ThemeXpert has made everything easy for your convenience. You will directly get technical support from template authors on ThemeXpert support forum. We’ll strictly ensure your technical support.
Who will responsible for template updates ?
As our business approach always sticks with customer first philosophy and we are always forerunner in providing technical and security updates. You all know, After announcement of Joomla 3.3 official release, we updated our 20 templates to Joomla 3.3 within few weeks, You can expect our partners will update their template with official and security fixes. We’ll also ensure this opportunity strictly.
We prioritize your opinion and opportunity first. We want to make ThemeXpert as a platform where each and every facilities will be available for you what you’ll feel in the days to come. The major change in the business model has been executed to facilitate your development life easier. If we feel this initiative will not giving you an extra ordinary facilities what we expect, We will revert back to our previous business moda or implement new one. Please keep mail us or post your opinion in our comment, we are eagerly waiting for your response.